Guide
Delivery KPIs to track
Delivery KPIs help small teams understand performance and improve. A few well-chosen metrics, like on-time rate and average delivery time, reveal more than a dashboard full of numbers nobody acts on.
Key benefits
- Track on-time delivery rate.
- Measure average delivery and turnaround time.
- Watch completion and failed-delivery rates.
- Use a few metrics you will actually act on.
The core delivery metrics
Start with on-time rate, average delivery time, and completion rate. These three reveal most service problems and are simple to understand.
- On-time delivery rate.
- Average delivery and turnaround time.
- Completion and failed-delivery rate.
Keep KPIs simple and actionable
Too many metrics create noise. Pick a small set tied to decisions you can actually make, and review them on a regular cadence.
Turn data into better dispatch
KPIs are only useful if they change behavior. Use them to adjust assignments, timing, and staffing rather than just reporting numbers.
Common questions
What is the most important delivery KPI?
On-time delivery rate is usually the most important, because it directly reflects the customer experience.
How often should I review delivery KPIs?
A regular weekly or monthly review is enough for most small teams, with daily attention to any sudden problems.